• What is the difference between single and mixed vouchers?
• Why is my EC voucher being rejected?
• Why is my receipt rejected with the reason “incomplete”?
• Why is my receipt rejected on the grounds that it “contains non-food items”?
• Why is my delivery service receipt rejected?
• My delivery service receipt contains several pages. The address of the company is on page 2, all other data on page 1. How can I submit this?
• Why has my receipt for coffee been rejected? I enjoyed it for dessert during my lunch break.
• Can my protein shake/smoothie be submitted as a meal?
• My receipt exceeds the total amount of 60 euros. Can I still submit it?
• Can non-alcoholic beer be submitted?
• Can I also submit meals shared with colleagues?
• My receipt does not contain clear product descriptions. Can I still submit it?
• I did not purchase my meal from a restaurant/snack bar/bakery or supermarket, but from a petrol station/company canteen etc. Can I still submit this receipt?
• Can I submit my receipt from the weekly shop spread over the week?
• How do I submit Uber Eats receipts correctly?
• I have submitted more receipts than necessary. How is this accounted for?

What is the difference between single and mixed vouchers?

An individual receipt only contains items that are intended for your one meal. A mixed receipt is therefore everything else, e.g. a joint invoice from the team lunch or the weekly shop, see also “Tips for submitting receipts”.

Why is my EC voucher being rejected?

The submitted receipt must fulfill all of the following criteria: Name AND address of the issuing company, date, total amount AND individual items. Unfortunately, EC receipts do not fulfill this requirement.
Even if it is clear from the name of the company that it is, for example, a visit to an Italian restaurant, it is unfortunately not possible to trace whether, for example, only drinks were consumed.

Why is my receipt rejected with the reason “incomplete”?

The submitted receipt must meet all of the following criteria: Name and address of the issuing company, date, total amount and individual items. Please make sure that nothing is cut off when taking photos. Torn or soiled receipts may also not be accepted.

Why is my receipt rejected on the grounds that it “contains non-food items”?

Non-food items can be included in the receipt, but must be deducted from the amount entered. Please note: this also includes packaging with cents (e.g. plastic knot bags, paper bags) and deposits!

Why is my delivery service receipt rejected?

Reason 1: The receipt submitted must meet all of the following criteria: Name and address of issuing company, date, total amount and individual items. Some receipts (e.g. app confirmation from Lieferando or physical receipt from Uber Eats) do not contain all the data. In this case, another receipt must be submitted (e.g. online order confirmation from Uber Eats as a PDF or physical receipt from Lieferando).

Reason 2: Delivery service receipts often contain delivery or service charges as well as tips. This should be deducted from the amount entered.

My delivery service receipt contains several pages. The address of the company is on page 2, all other data on page 1. How can I submit this?

You can also submit (multi-page) PDF files. Alternatively, the printed pages can of course be photographed side by side.

Why has my receipt for coffee been rejected? I enjoyed it for dessert during my lunch break.

Unfortunately, receipts that only contain drinks cannot be reimbursed.The situation is different in connection with food. A meal and a drink can be submitted together.If the food and drink were purchased at different locations, you can simply take a photo of both receipts lying next to each other and add up the total using the calculator function.

Can my protein shake/smoothie be submitted as a meal?

Protein shakes and smoothies are described by the manufacturer as a drinkable meal and can therefore also be approved as a meal on their own.

My receipt exceeds the total amount of 60 euros. Can I still submit it?

A mixed voucher with a total of more than 60 euros can be submitted if the proportion of your own meal does not exceed 60 euros.

Can non-alcoholic beer be submitted?

Beverages that otherwise contain alcohol and are labeled “alcohol-free” (abbreviations possible) or “0.0%” on the receipt may also be submitted (of course, the following also applies here: only together with a meal).

Can I also submit meals shared with colleagues?

Meals shared with colleagues can also be submitted. The total can be calculated using the calculator function. If the calculator has not been used, please leave a comment so that the total entered can be verified.

My receipt does not contain clear product descriptions. Can I still submit it?

If a receipt contains, for example, designations such as “own goods”, “house goods” or only numbering and abbreviations, it unfortunately cannot be approved for these items. In the case of manual receipts, it can therefore be pointed out directly that a clearer product description should be chosen.

I did not purchase my meal from a restaurant/snack bar/bakery or supermarket, but from a petrol station/company canteen etc. Can I still submit this receipt?

As long as the location of the meal is visible as such, the company of origin does not matter. Of course, it is important that only the sum of the meals is stated under “Lunch voucher” and not the amount for filling up the tank.

Can I submit my receipt from the weekly shop spread over the week?

No, according to the guidelines, the receipts must show the same date as the day on which the meal is consumed.

How do I submit Uber Eats receipts correctly?

Uber Eats receipts can seem quite complex at first glance as they contain various items such as service and delivery charges, discounts or employee promotions. To ensure that your meal allowance is reimbursed correctly and in accordance with the law, it is important that the correct amount is stated.

Why is this important?

We are obliged to comply with tax and legal requirements. This means that we can only reimburse the amount that was actually paid for the meal - minus any discounts, promotions and fees. Delivery charges or other service costs cannot be reimbursed.

How to determine the correct amount:

1. basic rule: the maximum amount that can be refunded is the amount that was actually paid.

2. note the deductions: Deduct the fees and any tips paid from the amount actually paid.

3. relevant items: Only the costs for the actual meal(s) are reimbursable.

Example 1:

Translated with DeepL.com (free version)

In this case, €21.98 + €1.50 tip was paid. However, the €21.98 still includes a €2.15 service fee, which must be deducted.
The correct amount for the submission here is therefore: €21.98 - €2.15 = €19.83

Example 2:

In this case, €11.81 was paid. However, the €11.81 still includes a €1.19 service fee, which must be deducted.
The correct amount for the submission is therefore: €11.81 - €1.19 = €10.62

Example 3:

In this case, €14.98 was paid. However, the €14.98 includes a one-way deposit of €0.25, a delivery fee of €2.99 and a service fee of €0.96, which must be deducted.
The correct amount for the submission is therefore: €14.98 - €0.25 - €2.99 - €0.96 = €10.78.

I have submitted more receipts than necessary. How is this accounted for?

The receipts that are most cost-effective for you will be deducted and the full budget will be used.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.