With Probonio, payment can also be made conveniently and easily via SEPA Corporate direct debit. The advantage: you always pay on time, as the money you need is automatically collected by us. In the following instructions, we will show you how to set up a SEPA Direct Debit directly in your employer portal in just four steps.

1. Enter your bank details and download the SEPA template

2. Sign and upload the mandate template

3. Request bank confirmation

4. Upload bank confirmation

5. Alternative to bank confirmation

6. Wait for verification and activation

To do this, open your employer portal and go to your settings (gear icon top right): https://manager.probonio.de/settings . Scroll down here and click on the Select button in the SEPA Company Direct Debit column.

In addition to the payment methods, you can also enter your general information such as your logo or address in the settings and adjust it at any time. All invoices will be sent to the e-mail address you enter here.

You can now start the first step of the set-up process.

1. Enter bank details and download SEPA template

After clicking the Select button, additional fields will open under the column. Now start by entering your IBAN in the corresponding field. Then click on the Download template button and complete the step with the Next button.

The Next button can only be selected once the template has been generated. After entering the IBAN once, all relevant information is automatically added for you.

Please note: It must be the IBAN/data of the invoice recipient. The account must also be authorized for company direct debits. Private accounts cannot be used for company direct debits. The deposited bank account must be a business account.

2. Sign and upload the mandate template

Please complete the template document you have just downloaded, sign it and then upload it by clicking on the Upload button. Confirm the step with Next.

3. Request bank confirmation

Now send the completed document to your bank and ask for written confirmation that the mandate has been deposited with the bank and can be used for collection. You can then submit this confirmation to us in the next step in the employer portal.

Tip: Most banks use a form template here, which they fill out and send to you for confirmation so that you can upload it to us in the portal. Alternatively, we also accept it if the bank stamps and signs the mandate you have completed in order to confirm that the mandate has actually been deposited and is functional.

We require the bank confirmation to ensure that the bank has securely deposited the mandate and that it can be used by us. This ensures smooth collection on our part and the proper functioning of our automated processes.

We require confirmation of receipt from your bank up to 5 working days before the end of the month. Otherwise, the direct debit mandate cannot be used by us for collection and the top-up/transfer would have to be carried out again manually.

4. Upload bank confirmation

As soon as your bank has confirmed the SEPA B2B direct debit mandate in writing, you can now upload the confirmation and complete the step by clicking on Continue.

5. Alternative to bank confirmation

If your bank does not issue a bank confirmation, you can alternatively confirm in another way that the SEPA business-to-business direct debit mandate has been filed with your bank.

To do this, activate the slider My bank cannot issue a confirmation and click Continue.

Then confirm that you accept the respective terms and conditions by ticking the checkboxes and click on Confirm.

In the final step, click Continue to complete the process.

6. Waiting for verification and activation

Congratulations! As soon as you have completed this last step, you have fulfilled all the requirements. We will now check the documents you have submitted. We will then activate your SEPA. From this point on, all future invoices will be paid automatically by SEPA direct debit.

You can check the status of your direct debit mandate at any time here:

The switch from bank transfer to SEPA B2B direct debit will be completed as soon as we have checked your mandate documents. Until then, all payments must continue to be made by bank transfer.

Note on the benefit in kind: If you top up your budget and thus make a payment to us (regardless of whether it is via bank transfer in advance or SEPA business-to-business direct debit), a credit top-up must always be registered in the employer portal. You can find instructions here.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.