Which documents can be accepted?

Example images of receipts that meet all criteria and can be accepted

Example images of vouchers that we have to reject

Which means of transport can I have reimbursed via the tax-free mobility budget?

When will I receive my reimbursement?

Do I have to keep my receipts/tickets after I have submitted them in the app?

Can I carry over my unused mobility budget to the next month?

How much is my monthly mobility budget?

Can I also submit annual travelcards?

Can I also submit my semester ticket?

I forgot to submit my ticket for a month that was a long time ago. Can I do this retrospectively now?

Can I also submit my BahnCard?

How do I submit the stripe ticket/a multiple-journey ticket?

My Deutschlandticket receipt has been rejected. A new submission is technically not possible (grayed out), why?

Which documents can be accepted?

Vouchers require:

• The validity period (start and end date)
• the price (exception: Germany ticket)

Example images of receipts that meet all criteria and can be accepted

Example 1: Invoice showing all relevant details

Example 2: Screenshot of the app showing all relevant data

Example images of vouchers that we have to reject

Example 1: Card of the Germany ticket

Reason for rejection: Period missing. Only the end date is not enough.

Example 2: Bank statement

Reason for refusal: Bank statements are no legally valid receipts.

Tip: We recommend that you activate the push notifications. If you have done this, you will always be informed if your ticket has been rejected. You will also be told the reason and you can upload the adjusted ticket again.

Which means of transport can I have reimbursed via the tax-free mobility budget?

• Private trips with the following means of transport: City bus, streetcar, subway, S-Bahn, RB, RE
• Journeys to work using the following means of transport: ICE, IC, RE, RB, long-distance bus, city bus, streetcar, subway, S-Bahn, RB, RE

When will I receive my reimbursement?

With the salary payment in the following month. This means that tickets submitted in March will be paid out with the April pay slip.

Do I have to keep my receipts/tickets after I have submitted them in the app?

No, the receipts can be disposed of after successful submission. We recommend keeping the receipts for the first month of using Probonio in case receipts are rejected due to bad photos. This gives you the opportunity to photograph a ticket again if necessary and still receive a refund.

Can I carry over my unused mobility budget to the next month?

Not by default. Unless your employer manually activates more budget for you for the following month.

How much is my monthly mobility budget?

The amount of the budget is set by your employer and is displayed in the app under Mobility.  As soon as the first receipts have been submitted, the remaining available budget is updated automatically.

Can I also submit annual travelcards?

Of course, annual travelcards can also be submitted for reimbursement. A distinction must be made here as to whether it is an actual annual travelcard or a monthly travelcard subscription.

In the case of an annual pass that is issued for a full year and cannot be canceled, the receipt only needs to be uploaded once. The refund will then be made automatically each month at 1/12 of the full purchase price.

For monthly season tickets that can be canceled monthly, the current ticket must be uploaded to the app every month.

Can I also submit my semester ticket?

Yes, it is possible to submit your semester ticket. It is only important that the tickets submitted meet the relevant requirements described here on this site : Mobility allowance

If the criteria are met, please make sure to submit the ticket as a “time ticket”, stating the entire period of validity and the total amount.

I forgot to submit my ticket for a month that was a long time ago. Can I do this retrospectively now?

Unfortunately, it is not possible to submit receipts retrospectively for months that were a long time ago. The mobility budget is paid out via the following month's salary and the corresponding receipts have therefore already been submitted to the tax office and offset.

Can I also submit my BahnCard?

Yes, you can submit the BahnCard as a season ticket, stating the entire period of validity and the total amount.

How do I submit the stripe ticket/a multiple-journey ticket?

When buying a stripe ticket or multi-journey ticket, there is initially no validity, as this is only created by the validation of individual stripes or journeys. Therefore, it is not possible to submit the invoice of the entire amount or the proof of purchase for the entire card.

To submit your trips correctly:

1. Validation of the stripes/trips: Each strip or trip is only valid when it is validated. 

2. Submit the trips used: Submit the used strips or trips that you actually used on a specific date on a pro-rata basis.

My Deutschlandticket receipt has been rejected. A new submission is technically not possible (grayed out), why?

Only one submission per month is permitted under the “Deutschlandticket” category, as a person can only purchase one ticket per month. 
If you want to start a new upload, delete the old one first.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.