I receive a message that my account cannot be found. What can I do?

I have forgotten my password. What can I do?

My e-mail address is no longer recognized by your system, even though I was already logged in with this address. What can I do?

I receive a message that my account cannot be found. What can I do?

There may be various reasons why you are receiving the message that your account cannot be found:

1. You have not yet registered with the relevant email address. Please register again so that you can log in.
2. You are trying to log in with a different email address than the one you originally registered with. Try logging in with the email address you registered with so that our system can find your account.
3. You have already registered using a different method. You can only log in again if you use the same method you used to register (Google/Microsoft etc.).
4. Tip: If you can no longer remember which method you used to register, you can set a new password using the forgotten password process. You can then log in via email and password.
5. Further information on assigning a new password:

I have forgotten my password. What can I do?

If you have forgotten your password, you can request a new password by clicking on the “Passwort vergessen?” button:

A new page will then open. Now enter your email address and confirm the step with “Verifizierungscode senden”. You will then receive an email with a verification code (sender: Microsoft on behalf of Probonio <msonlineservicesteam@microsoftonline.com>). Now enter this code and confirm the step by clicking on the “Code überprüfen” button. You can now assign a new password.

My email address is no longer recognized by your system, even though I was already logged in with this address. What can I do?

You may have selected login via Microsoft, Google or Apple when you registered. If this is the case, our system will only recognize you if you choose this method when you log in again. Please try logging in via Microsoft/Google/Apple. If this does not work, please let us know.

Otherwise, you can of course request a new password at any time. Simply click on “Passwort vergessen?”.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.