What is the Tax-Free Benefit Card?

What are the requirements for using the Tax-Free Benefit Card?

How is the Tax-Free Benefit Card introduced?

What data must be stored for employees so that the cards can be ordered?

When is the payment request for loading the cards sent?

Why were the cards not loaded despite the bank transfer?

Where can the Tax-Free Benefit Card be used?

Where can employees view their balance?

An employee accidentally deactivated the card: What happens now?

An employee leaves the company: What happens to the card?

What is the Tax-Free Benefit Card?

The Tax-Free Benefit Card is a regional Mastercard that can be used as part of a tax-free benefit. Employers can provide their employees with a monthly balance that can be used at Mastercard acceptance locations within a defined ZIP code area.

The card can also be used digitally via Apple Pay or Google Wallet.
 

What are the requirements for using the Tax-Free Benefit Card?

The Tax-Free Benefit Card is available to companies with at least 50 participating employees.
 

How is the Tax-Free Benefit Card introduced?

The introduction takes place in several steps:

1. As the employer, you receive the required company agreement from Probonio.
2. You send the signed agreement and your company logo to Probonio.
3. A verification process (KYC check) then takes place.
4. After successful verification, a master account is set up and the card design is created.
5. You can then order the Tax-Free Benefit Cards for your employees in the employer portal.
    

What data must be stored for employees so that the Tax-Free Benefit Cards can be ordered?

To order a Tax-Free Benefit Card, the following required information must be complete in the employee profile:

• First and last name
• Date of birth
• Employee number
• Email address
• Full address

Important: All information must be entered correctly. Fictitious information may cause problems during a potential money laundering check.
 

When is the payment request for loading the cards sent?

The payment request is sent monthly by PayCenter, 5 days before the end of the month.
 

Why were the Tax-Free Benefit Cards not loaded despite the bank transfer?

The most common cause is insufficient funds in the master account.

Please check the following in the employer portal:

• The required budget amount
• The available budget loads
• Whether sufficient funds are available for all cards

As soon as sufficient funds are available in the master account, the Tax-Free Benefit Cards will be loaded automatically.
 

Where can the Tax-Free Benefit Card be used?

The card can be used nationwide at Mastercard acceptance locations within the authorized ZIP code area.

The applicable area of use is displayed to your employees in the employee portal for the Tax-Free Benefit Card (under Card Details or Settings).
 

Where can employees view their balance?

The current balance can be viewed through the following channels:

• Probonio app
• VIMpay app
• Web portal for the Tax-Free Benefit Card

An employee accidentally deactivated their Tax-Free Benefit Card. What happens now?

If only the Tax-Free Benefit Card is being used, it will be automatically reactivated in the following month.

If vouchers are also offered, only vouchers will initially be available in the following month. The Tax-Free Benefit Card can be reactivated for the month after next.
 

An employee leaves the company. What happens to the Tax-Free Benefit Card?

The benefit can be ended at the desired time. Any existing balance on the Tax-Free Benefit Card remains.

If the card load has already been initiated, Probonio can stop the load as long as the balance has not yet been used.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.