Last updated: 09/21/2026

When you open your voucher, an error page appears instead of the code stating that your e-gift cannot currently be displayed. If you see this page, you are affected by a current issue.

Your account is not suspended

The error page mentions an account suspension. This is a standard message and does not apply to you. Neither your account nor your voucher is suspended, and your balance remains fully intact.

Why does this message appear?

There is currently a technical issue affecting vouchers from several brands. The cause is not related to Probonio. We are in contact with the provider and are pressing for a quick solution. Unfortunately, we cannot yet say exactly when the vouchers will work again.

What you can do

Wait and try again later. You do not need to reset anything or request a new voucher. We will provide updates here.