Update from September 29, 2026

Our voucher provider experienced a technical issue. The problem has been resolved for future orders. In some cases, previously selected vouchers may still have problems opening.

The provider is currently actively working to resolve the issue. Affected vouchers are gradually being replaced with working vouchers or displayed correctly again in the app. In most cases, they should now work again. If an affected voucher is not yet displayed or working correctly, we ask for a little more patience.

If a voucher has already been partially redeemed, a new voucher will be issued for the remaining amount. The correction may take a little more time, particularly for partially or fully redeemed vouchers.

We fully understand how frustrating this is and sincerely apologize for the inconvenience caused.

Update from September 25, 2026
The affected vouchers are currently being identified by the provider and will be replaced within the next few days. The vouchers can then be opened and used as usual again. 

Update from September 21, 2026

When you open your voucher, an error page appears instead of the code, stating that your e-gift cannot currently be displayed. If you see this page, you are affected by a current issue.

Your account is not locked

The error page mentions an account lock. This is a standard message and does not apply to you. Neither your account nor your voucher is locked, and your balance remains fully intact.

Why is this message appearing?

There is currently a technical issue affecting vouchers from several brands. The cause is not with Probonio. We are in contact with the provider and are pushing for a quick solution. Unfortunately, we cannot yet say exactly when the vouchers will work again.

What you can do

Wait and try again later. You do not need to reset anything or request a new voucher. We will provide updates here. 

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.