Invoice processing

How do I receive my invoices?

How can I change my billing address?

How do I change the e-mail address to which my invoices are sent?

Invoice processing

With Probonio, you receive a monthly invoice for the software license fees in accordance with our “pay-as-you-go model”. This means that you only pay for the configurations you actually use. The invoice is always issued after the corresponding month of use, as we have precise information about your configurations at this time.

You will only receive additional invoices if you have used our benefit module “Gift cards/Vouchers”. You can find more information about these vouchers on the corresponding page in our manual.

How do I receive my invoices?

We always provide you with our invoices in electronic format to make administration easier for you.

You can also view and download all invoices directly in the employer portal. Invoices will continue to be sent automatically by e-mail.

You can view the following details for each invoice in the overview:

• Date of the invoice
• Invoice type (e.g. coupon budget top-up)
• Invoice number
• Total amount
• Status (open or paid)
• You can also filter by year at the top right to find your invoices even faster.

How to access invoices:
1. open the company settings via the gear button at the top right.

2. switch to the Invoices tab.

3. here you can view all available invoices and download them if required.

How can I change my billing address?

You can change the billing address yourself at any time in the employer portal. To do this, click on the cogwheel icon in the top right-hand corner of your employer portal to open the company settings. You will automatically be taken to the “Billing information” tab. You can now make the desired changes to your billing address here. Save the changes in a final step by using the “Save” button.

How do I change the e-mail address to which my invoices are sent?

You can change the email address to which all invoices are sent yourself at any time in your employer portal. To do this, click on the cogwheel icon at the top right of your employer portal to open the company settings. You will automatically be taken to the “Payment settings” tab. You can now enter the desired e-mail address here. Save the changes and future invoices will automatically be sent to the new e-mail address.

Note: Even after switching to the SEPA mandate, it may still be necessary to pay an invoice if it was created before the SEPA mandate was activated. We will not collect invoices that were created before the mandate was activated without authorization. Please therefore still transfer them. If you give us the go-ahead, we can also collect the invoice retrospectively.

Why is there no VAT shown on the budget top-up invoice – but it is shown on the invoice for the Urban Sports Club membership?

For vouchers (e.g. non-cash benefit vouchers), VAT only becomes due when the voucher is actually redeemed. For example, if I go shopping at Lidl, the receipt will show VAT separately. If that purchase is paid with a voucher, the VAT is also paid at that point.

That’s why the non-cash benefit top-up invoice doesn’t include or show VAT - it’s merely a voucher top-up, not the purchase of a specific good or service.

It’s different with the Urban Sports Club:
Here, the service - the membership - is paid for directly, including VAT. Therefore, it must be shown on our invoice.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.