• Invoice Processing
• How do I receive my invoices?
• How can I update my billing address?
• How do I change the email address to which my invoices are sent?

Invoice Processing

At Probonio, you receive a monthly invoice for the software license fees according to our "pay-as-you-go" model. This means you only pay for the configurations actually set up. The invoice is always issued after the respective usage month, as we have accurate information about your configurations at that time.

You will only receive additional invoices if you have used our benefit module “Vouchers for non-cash benefits.” More information about these vouchers can be found on the corresponding page in our manual.

Invoices for the bike leasing benefit are provided directly by the bike leasing service and not through Probonio.

How do I receive my invoices?

We always provide our invoices in electronic format to make management easier for you. You will receive the invoice by email at the address stored in the employer portal.

Additionally, you can view and download all invoices directly in the employer portal.

In the overview, you can see the following details for each invoice:

• Date of the invoice
• Invoice type (e.g., coupon budget top-up)
• Invoice number
• Total amount
• Status (open or paid)

You can also filter by year at the top right to find your invoices even faster.

How to access invoices:

• 1. Open the company settings via the gear button at the top right.
• 2. Switch to the Invoices tab.
• 3. Here you can view all available invoices and download them if needed.

How can I update my billing address?

You can update the billing address independently at any time in the employer portal. To do this, click the gear icon at the top right in your employer portal to open the company settings. You will automatically be taken to the “Billing Information” tab. Here you can make the desired changes to your billing address. Save the changes in a final step by using the “Save” button.

How do I change the email address to which my invoices are sent?

You can change the email address to which all invoices are sent independently at any time in your employer portal. To do this, click the gear icon at the top right in your employer portal to open the company settings. You will automatically be taken to the “Billing Information” tab. Here you can enter the desired email address. Save the changes, and future invoices will automatically be sent to the new email address.

Why is no VAT shown on the budget top-up invoice, but it is on the invoice for the Urban Sports Club membership?

For vouchers (e.g., non-cash benefit vouchers), VAT is only due upon redemption. For example, when I shop at Lidl, the receipt shows the tax separately. If this receipt is paid with a voucher, the tax is also paid then.
Therefore, no VAT is charged or shown on the non-cash benefit invoice, as it is only a voucher top-up—no actual service has yet been rendered.

It is different with Urban Sports Club:
The service—the membership—is paid directly, including tax. Therefore, this must also be shown on our invoice.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.