At Probonio, you can conveniently pay via SEPA business direct debit. This ensures that payment is made automatically and on time. In this guide, we will show you in four steps how to set up the mandate in the employer portal.

1. Enter bank details and download SEPA template

2. Sign and upload the mandate template

3. Submit the mandate to your bank

4. Upload bank confirmation

5. Alternative to bank confirmation

6. Wait for review and activation

7. Adjust or re-upload documents

Important information about the SEPA procedure

To do this, open your employer portal and go to your settings (gear icon at the top right): https://manager.probonio.de/settings. Scroll down here and click the Select button in the SEPA Business Direct Debit column.

In the settings, you can store and change payment methods, logo, and address. All invoices will be sent to the registered email address.

Now start with the first step of the setup process.

1. Enter bank details and download SEPA template

After clicking the Select button, additional fields will open under the column. Start by entering your IBAN in the corresponding field. Then click the Download template button and complete the step by clicking Next.

The Next button is only selectable once the template has been generated. After entering the IBAN once, all relevant information will be automatically filled in for you.

Please note: The IBAN/data must belong to the invoice recipient. Additionally, the account must be authorized for business direct debits. Private accounts cannot be used for business direct debits. Therefore, the registered bank account must be a business account.

2. Sign and upload the mandate template

Please fill out the template document you just downloaded, sign it, and then upload it by clicking the Upload button. Confirm the step by clicking Next.

3. Submit the mandate to your bank

Confirm by checking the box that you have submitted the signed SEPA business direct debit mandate to your bank in order to proceed to the next step.

4. Upload bank confirmation

After you have submitted the SEPA business direct debit mandate to your bank, we need confirmation that the mandate has been registered there. This ensures that the SEPA debit can be processed smoothly.

You can download a confirmation template via the Download template button, have it signed by your bank, and then upload it. If your bank cannot issue a confirmation, proceed to step 5.

Tip: Many banks use their own form template for this, which they fill out and provide to you. Alternatively, we also accept the SEPA mandate you completed with your bank’s stamp and signature as proof of registration.

5. Alternative to bank confirmation

If your bank does not issue a bank confirmation, you can alternatively confirm by other means that the SEPA business direct debit mandate has been registered with your bank.

To do this, activate the toggle My bank cannot issue a confirmation and click Next.

Then confirm by checking the checkboxes that you accept the respective conditions and click Confirm.

In a final step, click Next to complete the process.

6. Wait for review and activation

Congratulations! Once you have completed this last step, all requirements on your part are fulfilled. We will now review your submitted documents. Afterwards, we will activate your SEPA. From that point on, all future invoices will be automatically paid via SEPA direct debit.

You can check the status of your direct debit mandate setup at any time here:

The switch from bank transfer to SEPA business direct debit is complete once we have reviewed your mandate documents. Until then, all payments must continue to be made via bank transfer.

7. Adjust or re-upload documents

If adjustments are necessary, we will notify you by email.

You can remove the affected documents here by clicking Back and then the X next to the respective uploaded documents and upload them again. Alternatively, you can simply click on the bank transfer method to completely restart the SEPA setup process.

Important information about the SEPA procedure

Note on budget top-up and voucher availability
Your Probonio budget is topped up with the debit. The budget is only available, and vouchers can be obtained, after the payment has been posted. The debit usually takes place 3–4 business days after the invoice date.
For technical reasons, it is only possible to set up benefits in kind in the employer portal until the 25th of a month to ensure timely budget top-up.

Note on the first debit
For the SEPA direct debit to be technically successful, the SEPA mandate must be actively submitted by you to your bank and registered there. Our automatic fraud protection applies to the first payment. As a result, the amount may initially be reviewed and only posted to your account after about 5–7 business days. The topped-up budget is only available for voucher redemption after the review and posting are completed.
For the SEPA direct debit to be technically successful, the SEPA mandate must be actively submitted by you to your bank and registered there.

Managing payment methods
You can view and, if necessary, change your payment methods in the employer portal under the Company Settings and Invoices tabs, where you will also find your invoice. The link to log in to your employer portal can be found here:
https://probonio.de/?utm_source=google&utm_medium=cpc&utm_campaign=kAlwBra_zAG_fSuc_oConv_PRO_DE_2025_cGoo&utm_content=brand&utm_term=probonio+de&gad_source=1&gad_campaignid=15849621317&gclid=EAIaIQobChMInPq49puwkQMV36JoCR0_hCztEAAYASAAEgLvGfD_BwE

Note on the benefit in kind: A top-up of your budget and thus payment to us (whether by advance bank transfer or SEPA business direct debit) only takes place if benefits in kind have been configured for employees. Instructions can be found here.

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.