I receive the message that my account cannot be found.

I forgot my password.

My email address is no longer recognized by your system, even though I have logged in with it before.

I receive the message that my account cannot be found.

There can be several reasons why you receive the message that your account cannot be found:

1. You have not yet registered with the corresponding email address. Please complete the registration so that you can log in.
2. You are trying to log in with a different email address than the one you originally registered with. Try logging in with the email address you registered with so that our system can find your account.
3. You have already registered through another method. A new login is only possible if you choose the same method you used during your registration (Google/Microsoft, etc.).
   Tip: If you no longer remember which method you used to register, you can set a new password through the "forgot password" process. After that, logging in with email and password will be possible.
   More information about resetting a password:

I forgot my password.

If you have forgotten your password, you can request a new one via the "Forgot password?" link:

In the new window, enter the email address with which you are registered and confirm the step by clicking Reset password.

You will then receive an email with a link titled "Reset access data." This link is valid for 5 minutes, so please click it promptly. If the link is no longer valid, please click again on Forgot password on the login screen.

Now you can set a new password. Complete the process by clicking Submit.

You will now be redirected directly to your account. Alternatively, you can return to the login page and sign in with your new credentials.

My email address is no longer recognized by your system, even though I have logged in with it before.

It is possible that you selected login via Microsoft, Google, or Apple during registration. If this is the case, our system will only recognize you if you choose the same method again when logging in. Please try logging in via Microsoft/Google/Apple. If this does not work, please let us know.
Otherwise, it is always possible to request a new password. Simply click on "Forgot password?".

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.