Skip to main content
Updates: see more

Search

Welcome to the Probonio HelpCenter

FAQ Vouchers

Luisa Witte
  • Updated

Frequently asked questions from employees about the 50 euro voucher:

 

Can I only redeem part of my voucher?

Yes, the voucher does not have to be used in full at once, but can also be redeemed in several installments. The remaining amount remains on the same voucher. This can be used until the entire amount has been used up.

Tip: In the app, you can enter the amount paid with the voucher under “Record partial redemption” after each purchase. This allows you to keep track of your credit balance at all times.

 

Can I also save up my voucher?

Yes, you can also save up your vouchers and don't have to redeem your voucher straight away every month. This gives you the option of accumulating several vouchers and redeeming them together.

Note: Pay attention to the maximum number of vouchers that can be redeemed with the respective provider. You can find more detailed information here: Voucher instructions and redemption conditions

 

Which voucher providers are there?

Our voucher partners include countless retailers such as REWE, Rossmann and many more. In the Probonio app, you can find the voucher selection under Gift cards > Available button . All available vouchers are displayed here. You can also find a list of all voucher partners here: Voucher instruction and redemption conditions

Depending on the configuration of your employer, it is possible that not all vouchers are available to you.

 

Can I change my selected voucher?

A voucher that has already been issued cannot be changed at a later date. However, you can decide each month which voucher you would like to receive.

In the Probonio app, you can find the voucher selection under Gift cards > Available button. All available vouchers are displayed here.

 

When do I have to select my voucher?

For tax reasons, vouchers must be selected in the month in which they are issued. However, it is up to you when you redeem them. After successful selection, vouchers are generally valid for at least 3 years.

 

What happens to my voucher if I exchange purchased goods?

If you exchange purchased goods, the voucher provider will usually issue a new voucher or credit the amount back to the voucher.

Note: The process may vary depending on the voucher provider. If you have any questions, it is best to contact the respective voucher provider directly.

 

Is the range of vouchers regularly expanded?

We are constantly working on expanding our range of vouchers to include more attractive voucher partners. All new partners are activated by us immediately.

In the Probonio app, you can find the voucher selection under Vouchers > Available button. All available vouchers are displayed here. You can also find a list of all voucher partners here: Voucher instructions and redemption conditions

 

How long are vouchers valid for?

All vouchers from our voucher pool are generally valid for 3 years. The vouchers remain valid even after the employment relationship has ended and can still be redeemed.

If you click on the relevant voucher in your Probonio app, the exact validity date will be displayed.

Tip: Further information on redeeming vouchers or special features of individual vouchers can be found here: Voucher instructions and redemption conditions

 

Can I also print out my voucher?

Of course you can also print out your vouchers. However, this is completely optional. All you need to redeem them is the barcode in your app, which is scanned when you pay.

If you still want to print out a voucher, you can easily do this directly via the Probonio app. Open your app as usual and proceed as follows:

  • Click on the desired voucher and select “Show voucher.”
  • Click on “Open voucher in browser.”
  • Done! You can now print the voucher. It will be displayed in PDF format.

Tip: You can also display the voucher on your computer/laptop and print it. To do this, open the web application of the Probonio app (app.probonio.de), log in with your usual login details and proceed as described above.

 

What does “Automatic selection” mean?

You can understand “automatic selection” as a security function that ensures that your voucher credit does not expire. This is based on the tax regulation that a voucher must be purchased in the month of entitlement. If you forget to manually select a voucher in a month, your voucher credit for that month will expire. Therefore, you can activate the "Automatic selection" for this voucher when you order your first voucher by clicking the checkbox.

If you forget to select a voucher manually, a voucher from this provider will be purchased automatically at the end of the month. However, you can change your personal “security voucher” at any time as described here:

 

How can I change my “automatic selection”?

You can change the voucher for the automatic selection at any time. To do this, open the desired voucher, scroll to the bottom of the page and activate the automatic selection by tapping on the “Activate automatic selection” button. If you have already activated the automatic selection for a specific provider such as Rewe, the information “Automatic selection active” will be displayed here. If you want to select a different voucher, simply follow the steps described above.
Please note that not all vouchers are suitable for automatic selection. If the button is not visible for a voucher, this means that the voucher in question is not available for automatic selection.

 

Why is no remaining balance of my vouchers displayed in the app?

Unfortunately, we are dependent on the respective voucher providers. As we do not receive any feedback from them about the remaining balance on a voucher, we are unfortunately unable to display this in the app. Instead, we offer the option in the Probonio app to manually note the remaining balance on a voucher. To do this, simply click on the desired voucher and enter the corresponding partial redemption. The new remaining amount is calculated automatically and displayed next to the respective voucher.

Enter partial redemption: Open the desired voucher in your voucher overview. On the new page, tap on the bottom button Note partial redemption. Now enter the redeemed amount and save everything with the Save button. The remaining voucher amount is now automatically displayed in your voucher overview.

 

How can I find out how much credit is left on my voucher?

With most providers, it is possible to find out the (remaining) value of a voucher on site. To do this, approach the staff at the checkout in a store and have them scan the barcode of your voucher from the app. They will then be able to tell you how much credit is available on the voucher.

In many cases, you can also check your balance online. If this feature is available, a button labeled “Check balance” will appear next to the corresponding voucher in the Probonio app.

Tip: After shopping in a store with a voucher, take the receipt with you. This will normally show the remaining amount of the voucher.

 

How do I redeem my voucher?

We have prepared information for the various vouchers on how the respective vouchers can be redeemed and what special features to look out for. The information will be added to your Probonio app as soon as possible and can then be viewed directly next to the vouchers.

Further information on redeeming vouchers or special features of individual vouchers can be found here: Voucher instructions and redemption conditions

 

My voucher is not working. What can I do?

If you have difficulties redeeming your voucher, you are welcome to contact our Probonio support team. You can reach us via

  • WhatsApp: +49 1573 3775777
  • Phone: 0871 47737200
  • Mail: support@probonio.de

We will be happy to check your request on a case-by-case basis.

Please note:

Please make sure that you are using the latest version of the Probonio app. The app can be downloaded from both the AppleStore and Playstore.

 

My credit was automatically converted into a voucher at the end of the month - why?

You can choose your favorite voucher from the Probonio voucher range yourself throughout the month. The automatic selection is a backup function and only takes effect on the last day of the month so that your credit does not expire.

Background: The tax regulations state that a voucher must be purchased in the month in which the entitlement arises. If you have not yet selected a voucher at the end of the month, your credit for that month would expire. For this reason, there is an automatic selection as a backup function. Thanks to this, a voucher is automatically purchased for you on the last day of the month in the late afternoon to prevent your credit from expiring. In most cases, this will be a Rossmann voucher.

Please note: For technical reasons, the automatic voucher selection requires some lead time. We therefore recommend that you buy the voucher before the last day of the month or allow the automatic selection to take effect.

 

Why do I sometimes receive several vouchers instead of one?

With Probonio, your employer can send you vouchers as non-cash benefits (de: steuerfreier Sachbezug). To make this as easy as possible, we work together with renowned voucher providers.

Our voucher provider will be informed of the number and value of the vouchers when you select them. The provider keeps a digital stock to ensure that the vouchers are activated and handed over as quickly as possible.

In individual cases, it may happen that the stock of vouchers with a certain value is used up. This can lead to ordered voucher values being transferred in split form.

For example, it may happen that a voucher worth €40 is handed over in the form of two €20 vouchers.

Note: It is also possible that not every voucher provider offers every value and that the requested voucher can therefore only be transferred in the app by combining 2 vouchers.

 

Can I choose my voucher myself?

Yes, you can choose your favorite voucher from the Probonio voucher range every month. This works as follows:

  1. Open your Probonio app on your smartphone or in your web browser.
  2. In the “Vouchers” section, you will find the “Available” option with the amount available to you behind it. Here you can select your voucher for the corresponding month.

Note: Your voucher selection is automatically saved until the next time you make changes, i.e. the selected voucher becomes your standard voucher, which is automatically obtained for you at the end of the month. However, this is only the case if you have not already selected another voucher by then.

Info: It is possible that not every voucher is available to every employee. The choice depends, among other things, on the amount of non-cash benefits provided to you and a possible pre-selection by your employer.

 

How can I switch from USC to the vouchers?

You can cancel your membership yourself via the Probonio app. To do so, please open your corporate fitness section in the app. You can access this either via the active voucher or via the “Corporate Fitness” tab on the Probonio app's home page.

You can use the pencil icon to deactivate your active membership with Urban Sports Club within the respective period. A window will open with important information about deactivation. You must also confirm that you wish to proceed with the deactivation and that it will only take effect via the Probonio app by clicking the checkboxes.

By clicking on the “Deactivate Corporate Fitness” button, your membership will be terminated on the corresponding date. Your Urban Sports Club account will remain active.

The vouchers will be automatically activated for you from the month in which your USC membership ends.

Info: Membership is automatically renewed on a monthly basis until you deactivate corporate fitness in the Probonio app again. The deadline for this is 5 days before the end of the month. The exact date will be displayed in the Probonio app.

 

How long does it take for my voucher to be activated/available?

How quickly a voucher is available varies from provider to provider.

However, most vouchers are available immediately or within a few hours. You will always find more detailed information on availability in the respective voucher.

Your voucher remains in “being activated” status for a longer period of time?

There may be various reasons for this. You are welcome to contact our Probonio support so that we can check your request on a case-by-case basis. You can reach us via

 

Why is my voucher not working at the checkout?

This can have various causes. As a first step, we recommend checking the credit balance of the voucher/gift card. This can usually be done at the checkout in any store and in many cases online. If the online function is available, this will be evident as a “Check balance” button will be displayed for the corresponding voucher in the Probonio app. If you have a credit balance, we recommend using the card again as a means of payment and, if necessary, asking the store manager for help in redeeming it. If this is also unsuccessful, please always contact the support of the respective provider. If no helpful information is provided here either, please contact our support team.

 

What happens if I select “Voucher redeemed” or “Note partial redemption” for my voucher, even though the voucher has not yet been redeemed?

Don't worry, the voucher remains unchanged, as the selection “Voucher redeemed”/“Note partial redemption” is merely a manual entry that helps you to keep track of your vouchers.
If you have inadvertently selected “redeemed”, the voucher will be grayed out in your overview.
However, you can simply click on the voucher and select the “Cancel redemption” option. This will display the voucher as available again in your overview.

 

Is it possible to choose vouchers from different providers within one month?

Unfortunately not. You can only select one voucher per month, regardless of the provider.
However, the next month you will have the opportunity to choose a new voucher from any provider. So you can enjoy a new benefit every month.

 

What happens if I end my employment relationship but still have vouchers that have not yet been redeemed?

Take screenshots of your vouchers so that you can use them even after your employment ends.

 

 

I already have my own Urban Sports Club membership – can I simply switch to the membership through my employer?

If you already have a private Urban Sports Club membership, you need to cancel it yourself first before you can start a new membership through your employer via Probonio. A direct switch or automatic transfer is unfortunately not possible.

Our company offers only the “M” membership through Probonio. Upgrading to a higher tier (e.g., “L” or “XL”) by paying extra privately is currently not available. If you want a different membership level, you would need to continue booking privately through Urban Sports Club.

 

Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.

If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.

Comments

0 comments

Please sign in to leave a comment.